Holidaysand gifts have also changed allot with the advent of the smart devices, Now akid wants the latest gadget in the market than a new stuffed teddy, So havecomplaints about the products received as gifts, Especially when it comes tothe devices which have taken the hearts of many people.
Apple has a strict return policy but even the scrooge had some kindness whenChristmas came, so the company has decided to show some leniency and introducethe special holiday’s offer.
Firstly, The Original Policy:
The companynormal return policy encompasses the product bought to be returned along withthe defects mentioned within 14 days of purchase.
There are no added charges for returning any hardware even if the package hasbeen opened but the company does require you to return the complete accessoriesalong-with the gadget.
The only nonrefundable are intellectual properties, applications, gift coupons,IPhoto products bought from the Apple’s Store.
Also be alert enough to notify your carrier about the return if you have boughtthe product for relatives or colleagues.
The Process:
It is quiteefficient what the company has done to make its process fast and effective, anycustomer can come to Apple Store and an apple expert would be there to counselthem about the product and to work out the whole process with them making theprocess fast and efficient. The employees give two options either to exchangethe product or to take the amount paid for the product.
How to do it on Apple Store.com
if thebuyers live in a location which is located in such a remote location wherethere is no Apple retail in the vicinity then they can do it by visitingApple’s website in this manner;
· Visit Apple.com/store and click on the Account tab > ReturnItems > Gift Return.
Theywould need to enter the products specifications and serial number also theirpersonal contact information. The company will then send you a guideline onproduct return and on the product’s receiving the company will send you theamount in the form of a gift card.